Privacy Policy

Effective Date: 02.06.2025

This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our WhatsApp-based services, powered by Boxen Business Ltd.

When you contact us via WhatsApp, we may collect:

• Your phone number
   
• Your name (if provided)
   
• Message content
   
• Any additional data you voluntarily submit
   

This information is processed through tools including Make.com (automation), Airtable (data storage), and the 360dialog WhatsApp API.

We use your data solely for:

• Responding to your WhatsApp messages
   
• Testing and improving our automated services
   
• Understanding usage to enhance user experience
   

We do not use your information for marketing or share it with third parties unless required by law.

Your data is stored securely and retained only as long as necessary for the purposes outlined above. Test data may be deleted periodically.

You may request:

• To know what data we hold about you
   
• To have your data deleted
   
• To opt out of further communication
   

Email pete@boxenbusiness.co.uk for any data-related requests.

We use secure platforms and HTTPS protocols to protect your information. While no system is 100% secure, we take appropriate steps to minimise risks.

If you have any questions or concerns, please contact:
Boxen Ltd
Email: pete@boxenbusiness.co.uk